Question 1

How long does a screen repair take?

Accepted Answer

Most iPhone and Samsung screen replacements are completed in 45 to 90 minutes while you wait. We'll give you an accurate time estimate when you drop off your device.

Question 2

Do you use original or aftermarket parts?

Accepted Answer

We use high-quality parts for all repairs. For screen replacements we offer both OEM-grade and original options depending on the model — we'll walk you through the difference and let you choose.

Question 3

Is there a diagnostic fee?

Accepted Answer

No — diagnostics are free at HatPhones. Bring your device in and we'll assess the issue at no cost before you commit to any repair.

Question 4

Do you fix water-damaged phones?

Accepted Answer

Yes, we do water damage assessments and repairs. Results depend on the extent of the damage, but bring it in as soon as possible — the sooner we look at it, the better the chances of recovery.

Question 5

Do repairs come with a warranty?

Accepted Answer

Yes. All repairs at HatPhones come with a 90-day service warranty. If the same issue comes back within that period, we'll fix it at no charge.

Question 6

Do I need an appointment for a repair?

Accepted Answer

Walk-ins are welcome, but booking an appointment through our website guarantees your time slot. Most walk-ins are accommodated the same day during store hours: Monday to Friday 10 AM–6 PM, Saturday 11 AM–6 PM.

Repair Your Device,Book Your Appointment

Fixes we handle daily.

Screen Replacement

Battery Replacement

Charging Port Repair

Camera & Audio Fix

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Phone repair — answered.