Privacy Policy

1. Who We Are

HatPhones (“we”, “us”, “our”) operates the website hatphones.ca and a retail store located at 516 3rd St SE, Medicine Hat, AB, T1A 0H2, Canada. We buy, sell, and repair phones and other electronic devices.

2. Information We Collect

We collect personal information in the following ways:

• Contact form — name, email address, and your message when you contact us through the website.
• Repair booking form — name, email, phone number, device details, and a description of the issue.
• Sell / Value Check form — device information, condition details, and contact information you provide to receive a quote.
• In-store transactions — government-issued photo ID is required for all device purchases, as required by law.
• Analytics — we use Google Analytics 4 (GA4) to collect anonymised usage data such as pages visited, session duration, and general location (city/region level). No personally identifiable information is shared with Google Analytics.

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and service requests.
• Process repair bookings and sell/buy transactions.
• Send you transactional emails related to your booking or enquiry.
• Comply with legal obligations (e.g. ID verification for device purchases).
• Improve our website and services through anonymised analytics data.

We do not sell, rent, or share your personal information with third parties for marketing purposes.

4. Cookies

Our website uses cookies placed by Google Analytics to understand how visitors use our site. These cookies collect anonymised, aggregated data and do not identify you personally. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

We do not use cookies for advertising or tracking across other websites.

5. Data Retention

We retain your personal information only as long as necessary to fulfil the purpose it was collected for, or as required by law. Enquiry and booking data is retained for up to 12 months. In-store transaction records may be retained longer to comply with applicable regulations.

6. Your Rights

You have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your data, subject to any legal retention obligations.

To exercise any of these rights, contact us at info@hatphones.ca.

7. Third-Party Services

We use the following third-party services that may process data on our behalf:

• Google Analytics 4 — website usage analytics. Governed by Google's Privacy Policy.
• Email delivery — form submissions are delivered via a transactional email provider. No personal data is stored by the provider beyond delivery.

8. Security

We take reasonable steps to protect your personal information from unauthorised access, disclosure, or misuse. Our website is served over HTTPS. However, no method of transmission over the internet is completely secure.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page will reflect any changes. Continued use of our website after changes are posted constitutes acceptance of the updated policy.

10. Contact

If you have any questions about this Privacy Policy, please contact us: